You are here: home > Corporate Information > Core Values
| How to Apply | Telephone & Address Directory |
| What we do | Core Values | Group Structure | Board of Management | Senior Management Team | Shareholder Policy | Introduction
North & West Housing, as a registered housing association
and a non-profit organisation operating in the public sector, has a clear set
of values underpinning its work, and these are a recurring theme in all that
it seeks to achieve.
Quality
Housing
Ensure quality designs, providing ‘Lifetime Homes’
which meet the particular needs of different client groups.
Service
Apply ‘Best Value’ principles to provide efficient and effective service
delivery by staff committed to continued improvement.
Staff
Develop professionalism amongst staff, enabling them to meet challenges and
attain organisational goals.
Customer
Focus
Accessibility
Ensure easy access, support, advice, information and services.
Life Enhancement
Encourage and facilitate independence, supported where appropriate, in homely
and comfortable environments and treating residents with respect and dignity.
Satisfaction
Obtain feedback and promote choice through consultation, participation, and
the service review process to ensure continued satisfaction with the Association’s
service delivery.
Sustainable
Make best use of housing stock by utilising housing management policies to assist
Communities in the development of stable communities.
