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| Ethos | Care provision | Support Services | Introduction
North and West offers a range of support services depending on the needs of
its residents these include:
Domiciliary
Care
This service is provided to our sheltered housing tenants who need help with
cleaning, laundry, shopping, tea making or assistance with light snacks and
drinks. Assistance with mobility for personal hygiene, getting in and out of
bed, dressing/undressing or toileting. The service may also provide social and
emotional support and/or supervision.
Luncheon
Club
The Association provides luncheon club services to its sheltered housing tenants
in Derry and Strabane. The service in Derry also provides a take-away service
to elderly or sick people in the surrounding communities.
Our luncheon club in Derry provides a 3-course lunch - Monday to Friday.
Our luncheon club in Strabane provides a 3-course lunch - Monday to Thursday.
Transportation
North and West's minibuses transport residents to day-care,
they are also used to take residents on holiday, day trips, shopping, to
Church services, and between our schemes for social events.
Move-on
Support
This service is offered to our residents who are ready to
move on from our supported housing schemes to more independent living in the
community. It is aimed at making the transition as smooth as possible for the
resident.
The process involves the assessment of residents' resettlement and move-on
needs and these will be planned and agreed with the resident in liaison with
new landlords, the residents link nurse/community psychiatric nurse, social
worker, family. Depending on the residents' needs, after care visits may be
provided to ensure the appropriate level of support over a fixed period of time.
Floating
Support
This service has been developed in response to the number
of incidents of tenancy breakdown which can happen for various reasons including
drug problems, disability, social isolation and anti-social behaviour. The support
programme is tailored to the individual’s/family’s needs and includes
practical help for a short time or access to support services over a longer
fixed period of time.
Those who benefit from this service include elderly people, single parents,
ex-offenders, young single people between the ages of 16-25 including young
people leaving care, people with alcohol, drug, or mental health problems, people
with learning disabilities or tenants at risk of being evicted from their homes
for anti-social behaviour or rent arrears.
