Core Values

North & West Housing, as a registered housing association and a non-profit organisation operating in the public sector, has a clear set of values underpinning its work, and these are a recurring theme in all that it seeks to achieve.

Quality
Housing
Ensure quality designs, providing ‘Lifetime Homes’ which meet the particular needs of different client groups.

Service
Apply ‘Best Value’ principles to provide efficient and effective service delivery by staff committed to continued improvement.

Staff
Develop professionalism amongst staff, enabling them to meet challenges and attain organisational goals.

Customer Focus
Accessibility
Ensure easy access, support, advice, information and services.

Life Enhancement
Encourage and facilitate independence, supported where appropriate, in homely and comfortable environments and treating residents with respect and dignity.

Satisfaction
Obtain feedback and promote choice through consultation, participation, and the service review process to ensure continued satisfaction with the Association’s service delivery.

Sustainable
Make best use of housing stock by utilising housing management policies to assist Communities in the development of stable communities.

Best Value/Affordability
Development
Invest in sound, value for money developments while maintaining rent levels within affordable limits.

Management
Apply sound economic principles to ensure effective management which will strive to improve service delivery, while maintaining the financial integrity of the organisation and the value of the Association’s assets.

Accountability
Policies
Ensure that the Association’s policies demonstrate integrity, openness and fairness.

Procedures
Operate systems of monitoring, auditing, and reporting the results ensuring that they are widely available.