The “Right to Repair” scheme is a requirement of the Tenants Guarantee and applies to Emergency and Urgent repairs costing less than £250 only. The scheme is limited to General Need family dwellings.
Routine repairs are not covered under the “Right to Repair” scheme and do not qualify, however, if a repair that was initially categorised as routine and is subsequently upgraded to either urgent or emergency the conditions of the scheme will apply from the time the repair is upgraded.
Prescribed period for compensation entitlement
Example:
Emergency repair response time – 24 hours
Prescribed period after which tenant may be entitled to be compensated – 48 hours
Urgent repair response time – 4 working days
Prescribed period after which tenant may be entitled to be compensated – 8 working days
The Property Services staff will send a written acknowledgement to each tenant giving the latest date for completion of a repair and the name of the designated contractor.
Should the contractor fail to carry out the repair within the prescribed period, the tenant should contact our Property Services department in writing.
The appropriate Property Services Officer will investigate the issue and inform tenants of any entitlement due.
Compensation Entitlement
- Only payable if contractor does not complete the repair within revised completion date
- Initial payment of £10.00
- Further payments of £2.00 per each days delay thereafter
- Maximum payable £50.00
- Tenants who owe money to the Housing Association such as Rent Arrears will have any entitlement to compensation under the “Right to Repair” scheme offset against such sums
- Compensation entitlement shall only be released to the tenant
Scheme does not apply where:
- Repair is classified as routine
- Tenant has failed to provide reasonable access
- There are exceptional circumstances beyond the control of the Association e.g. severe weather conditions or parts are not readily available
- Tenant cancels repair
- Cost of repair exceeds £250.00
- Repairs that require an inspection
The “Right to Repair” scheme is a requirement of the Tenants Guarantee and applies to Emergency and Urgent repairs costing less than £250 only. The scheme is limited to General Need family dwellings.
Routine repairs are not covered under the “Right to Repair” scheme and do not qualify, however, if a repair that was initially categorised as routine and is subsequently upgraded to either urgent or emergency the conditions of the scheme will apply from the time the repair is upgraded.
Prescribed period for compensation entitlement
Example:
Emergency repair response time – 24 hours
Prescribed period after which tenant may be entitled to be compensated – 48 hours
Urgent repair response time – 4 working days
Prescribed period after which tenant may be entitled to be compensated – 8 working days
The Property Services staff will send a written acknowledgement to each tenant giving the latest date for completion of a repair and the name of the designated contractor.
Should the contractor fail to carry out the repair within the prescribed period, the tenant should contact our Property Services department in writing.
The appropriate Property Services Officer will investigate the issue and inform tenants of any entitlement due.
Compensation Entitlement
- Only payable if contractor does not complete the repair within revised completion date
- Initial payment of £10.00
- Further payments of £2.00 per each days delay thereafter
- Maximum payable £50.00
- Tenants who owe money to the Housing Association such as Rent Arrears will have any entitlement to compensation under the “Right to Repair” scheme offset against such sums
- Compensation entitlement shall only be released to the tenant
Scheme does not apply where:
- Repair is classified as routine
- Tenant has failed to provide reasonable access
- There are exceptional circumstances beyond the control of the Association e.g. severe weather conditions or parts are not readily available
- Tenant cancels repair
- Cost of repair exceeds £250.00
- Repairs that require an inspection