Consultation

Apex Housing will consult you and all affected tenants about proposed changes to management and maintenance policies or practices, in particular where:

• Apex proposes a change in the arrangements for management and maintenance, which substantially affects you.
• Physical improvements to your property or environment are proposed by Apex.
• Apex proposes to change significantly the extent and cost of services paid for out of your service charge.
• Apex is proposing to transfer your property to another association.

Apex Housing will periodically consult you, and organisations who represent tenants on their views about existing policies and service delivery. This might concern the services that Apex provides directly to you, or the effect of its activities in the area where you live. This consultation may take the form of individual letters, local or general newsletters, tenant satisfaction surveys, public meetings, or any other appropriate method.

Apex Housing produces an Annual report and Business Plan which provides statistics on its performance during the previous year and its objectives for the coming year.

If you have any comments or suggestions to make about any of Apex's services or activities, you can contact Apex Housing individually, or as a group at any time, about any aspect of its activities affecting you.

Tenants Participation Strategy

Apex Housing has a tenant participation strategy. The aim of this strategy is to facilitate the involvement of all tenants in the work, activities and decision making processes of Apex. The strategy will:

• Provide a range of options to allow tenants to participate.
• Ensure that tenants, their representatives and tenant's organisations are given sufficient support to participate.
• Encourage and develop tenant representatives and organisations.
• Contribute to the delivery of quality services to all tenants.

Tenants Associations

Apex Housing encourages the development of Tenants Associations in all areas. These provide opportunities for tenants to come together to discuss matters of mutual concern and collectively decide how to take these forward.

While Tenants Associations are independent, Apex encourages constructive working relationships to ensure effective participation.

Tenants Forum

Representatives from the various Tenants Associations meet regularly as part of the Tenants Forum. The Forum is convened by Apex Housing and acts as a conduit for the exchange of views on matters that affect tenants. The aims of the Forum are to:

• Represent the views of  all tenants and Tenants Associations.
• Promote the Welfare and well-being of all tenants.
• Promote good working relations between Apex, The Forum, Tenant Associations, all tenants, and other agencies.
• Consider policy and service provision relevant to the tenants needs.

The Chairperson of the Tenants Forum is a member of the Board of Management of Apex Housing.

Tenant Representation on the Board of Management

Apex Housing is controlled by a Board of Management consisting of unpaid members who offer their time on a voluntary basis. Members come from a wide range of backgrounds bringing considerable expertise and experience to assist the work of Apex Housing. The Board of Management encourages tenant participation and the chairperson of the Tenants Forum is a member of the Board.

If you are interested in becoming a member of the Board, please contact Apex Housing.

Consultation

Apex Housing will consult you and all affected tenants about proposed changes to management and maintenance policies or practices, in particular where:

• Apex proposes a change in the arrangements for management and maintenance, which substantially affects you.
• Physical improvements to your property or environment are proposed by Apex.
• Apex proposes to change significantly the extent and cost of services paid for out of your service charge.
• Apex is proposing to transfer your property to another association.

Apex Housing will periodically consult you, and organisations who represent tenants on their views about existing policies and service delivery. This might concern the services that Apex provides directly to you, or the effect of its activities in the area where you live. This consultation may take the form of individual letters, local or general newsletters, tenant satisfaction surveys, public meetings, or any other appropriate method.

Apex Housing produces an Annual report and Business Plan which provides statistics on its performance during the previous year and its objectives for the coming year.

If you have any comments or suggestions to make about any of Apex's services or activities, you can contact Apex Housing individually, or as a group at any time, about any aspect of its activities affecting you.

Tenants Participation Strategy

Apex Housing has a tenant participation strategy. The aim of this strategy is to facilitate the involvement of all tenants in the work, activities and decision making processes of Apex. The strategy will:

• Provide a range of options to allow tenants to participate.
• Ensure that tenants, their representatives and tenant's organisations are given sufficient support to participate.
• Encourage and develop tenant representatives and organisations.
• Contribute to the delivery of quality services to all tenants.

Tenants Associations

Apex Housing encourages the development of Tenants Associations in all areas. These provide opportunities for tenants to come together to discuss matters of mutual concern and collectively decide how to take these forward.

While Tenants Associations are independent, Apex encourages constructive working relationships to ensure effective participation.

Tenants Forum

Representatives from the various Tenants Associations meet regularly as part of the Tenants Forum. The Forum is convened by Apex Housing and acts as a conduit for the exchange of views on matters that affect tenants. The aims of the Forum are to:

• Represent the views of  all tenants and Tenants Associations.
• Promote the Welfare and well-being of all tenants.
• Promote good working relations between Apex, The Forum, Tenant Associations, all tenants, and other agencies.
• Consider policy and service provision relevant to the tenants needs.

The Chairperson of the Tenants Forum is a member of the Board of Management of Apex Housing.

Tenant Representation on the Board of Management

Apex Housing is controlled by a Board of Management consisting of unpaid members who offer their time on a voluntary basis. Members come from a wide range of backgrounds bringing considerable expertise and experience to assist the work of Apex Housing. The Board of Management encourages tenant participation and the chairperson of the Tenants Forum is a member of the Board.

If you are interested in becoming a member of the Board, please contact Apex Housing.