Ethos of Care and Support for Residents
Apex Housing offers a range of services within each of our supported housing schemes which will provide a continuum of care specific to the needs of each of our residents.
We promote the following culture within each of our schemes -
- Provide a comfortable homely environment with the support, care and supervision necessary offering residents dignity and respect while meeting individual needs
- Encourage independence within a supportive environment by offering residents freedom of choice in decision making in their daily lives
- Promote and maintain a relaxed and happy atmosphere, developing personal relationships which encourage participation by residents, their families and friends
- Encourage the holistic development of each resident
- Facilitate social interaction with the surrounding community by the use of local services and amenities
Care Provision
In all of our supported housing schemes Care Plans are drafted within 30 working days of admission to the scheme. This is done with the involvement of the resident, their relative, next of kin, key worker and external agencies.
These Care Plans are reviewed and updated on an ongoing basis to ensure the changing needs of residents are addressed.
The Association strives to hold annual multi-disciplinary meetings to review Care Plans for each resident. We also try to hold resident/family meetings at least 6 monthly to encourage participation by residents and we regularly undertake resident satisfaction surveys.
Through our Tenant Participation Policy we encourage residents and/or their families/advocates to participate in the Association's decision making processes.
Customer Service Standards for Supported Living can be viewed here.
Support Services
Apex offers a range of support services depending on the needs of its residents. These include:
Domiciliary Care
This service is provided to our sheltered housing tenants who need help with cleaning, laundry, shopping, tea making or assistance with light snacks and drinks. Assistance with mobility for personal hygiene, getting in and out of bed, dressing/undressing or toileting. The service may also provide social and emotional support and/or supervision.
Luncheon Club
The Association provides luncheon club services to its sheltered housing tenants in Derry and Strabane. The service in Derry also provides a take-away service to elderly or sick people in the surrounding communities.
Our luncheon club in Derry provides:
a 3-course lunch - Monday to Friday.
Our luncheon club in Strabane provides:
a 3-course lunch - Monday to Thursday.
Transportation
Apex's minibuses transport residents to day-care, and are also used to take residents on holiday, day trips, shopping, to Church services, and between our schemes for social events.
Move-on Support
This service is offered to our residents who are ready to move on from our supported housing schemes to more independent living in the community. It is aimed at making the transition as smooth as possible for the resident.
The process involves the assessment of residents' resettlement and move-on needs. These will be planned and agreed with the resident in liaison with new landlords, the resident's link nurse/community psychiatric nurse, social worker, family. Depending on the residents' needs, after care visits may be provided to ensure the appropriate level of support over a fixed period of time.
Floating Support
This service has been developed in response to the number of incidents of tenancy breakdown which can happen for various reasons including drug problems, disability, social isolation and anti-social behaviour. The support programme is tailored to the individual’s/family’s needs and includes practical help for a short time or access to support services over a longer fixed period of time.
Those who benefit from this service include elderly people, single parents, ex-offenders, young single people between the ages of 16-25 including young people leaving care, people with alcohol, drug, or mental health problems, people with learning disabilities or tenants at risk of being evicted from their homes for anti-social behaviour or rent arrears.
Ethos of Care and Support for Residents
Apex Housing offers a range of services within each of our supported housing schemes which will provide a continuum of care specific to the needs of each of our residents.
We promote the following culture within each of our schemes -
- Provide a comfortable homely environment with the support, care and supervision necessary offering residents dignity and respect while meeting individual needs
- Encourage independence within a supportive environment by offering residents freedom of choice in decision making in their daily lives
- Promote and maintain a relaxed and happy atmosphere, developing personal relationships which encourage participation by residents, their families and friends
- Encourage the holistic development of each resident
- Facilitate social interaction with the surrounding community by the use of local services and amenities
Care Provision
In all of our supported housing schemes Care Plans are drafted within 30 working days of admission to the scheme. This is done with the involvement of the resident, their relative, next of kin, key worker and external agencies.
These Care Plans are reviewed and updated on an ongoing basis to ensure the changing needs of residents are addressed.
The Association strives to hold annual multi-disciplinary meetings to review Care Plans for each resident. We also try to hold resident/family meetings at least 6 monthly to encourage participation by residents and we regularly undertake resident satisfaction surveys.
Through our Tenant Participation Policy we encourage residents and/or their families/advocates to participate in the Association's decision making processes.
Customer Service Standards for Supported Living can be viewed here.
Support Services
Apex offers a range of support services depending on the needs of its residents. These include:
Domiciliary Care
This service is provided to our sheltered housing tenants who need help with cleaning, laundry, shopping, tea making or assistance with light snacks and drinks. Assistance with mobility for personal hygiene, getting in and out of bed, dressing/undressing or toileting. The service may also provide social and emotional support and/or supervision.
Luncheon Club
The Association provides luncheon club services to its sheltered housing tenants in Derry and Strabane. The service in Derry also provides a take-away service to elderly or sick people in the surrounding communities.
Our luncheon club in Derry provides:
a 3-course lunch - Monday to Friday.
Our luncheon club in Strabane provides:
a 3-course lunch - Monday to Thursday.
Transportation
Apex's minibuses transport residents to day-care, and are also used to take residents on holiday, day trips, shopping, to Church services, and between our schemes for social events.
Move-on Support
This service is offered to our residents who are ready to move on from our supported housing schemes to more independent living in the community. It is aimed at making the transition as smooth as possible for the resident.
The process involves the assessment of residents' resettlement and move-on needs. These will be planned and agreed with the resident in liaison with new landlords, the resident's link nurse/community psychiatric nurse, social worker, family. Depending on the residents' needs, after care visits may be provided to ensure the appropriate level of support over a fixed period of time.
Floating Support
This service has been developed in response to the number of incidents of tenancy breakdown which can happen for various reasons including drug problems, disability, social isolation and anti-social behaviour. The support programme is tailored to the individual’s/family’s needs and includes practical help for a short time or access to support services over a longer fixed period of time.
Those who benefit from this service include elderly people, single parents, ex-offenders, young single people between the ages of 16-25 including young people leaving care, people with alcohol, drug, or mental health problems, people with learning disabilities or tenants at risk of being evicted from their homes for anti-social behaviour or rent arrears.